Applications

Standards-based, adaptable applications platform   Packaged and customized communications solutions   Call center, integrated messaging, security, and reporting Whatever functionality your business needs to stay connected and competitive - customized call handling, multimedia contact center, integrated messaging, IVR, security, or reporting - the InstantOffice applications platform is fully adaptable to your needs. Based on the Microsoft Windows NT operating system, tightly integrated InstantOffice applications leverage standard application programming interfaces - such as the Microsoft Telephony applications Programming Interface (TAPI) - to make it easy to deploy best-of-breed applications form independent software vendors.

Now, smaller work sites can build stronger customer relationships using sophisticated communications technology. customizable software components in the InstantOffice Call Management Suite can help you leverage enterprise-based information and route, queue, and track calls efficiently at branch offices. And the InstantOfice Contact Center by Interactive Intelligence provides a feature-rich, integrated call center solution.

In addition to InstantOffice applications and third-party offerings, applications can be tailored to your unique business processes. By certifying existing applications to run on the InstantOffice platform or by designing new solutions, our software experts can put your system on a par with those of your largest competitors.