Each Vertical Networks white paper is available both as a Microsoft Word file and as an unabridged, PDF file for convenient downloading and printing.
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Solving the Branch Office Communications Dilemma
Vertical Networks, May 2001
This white paper identifies the communications infrastructure dilemma corporate branch offices and small to medium-sized businesses face today: providing the bandwidth, communications functionality, and flexibility they need in a cost-effective, scalable, and remotely manageable way. The paper examines Vertical Networks' InstantOffice™ — an Integrated Communications Platform (ICP) that delivers all of the communications functionality small to medium-sized businesses and remote branch offices need, in an integrated solution that meets their budget, scalability, and management needs. The paper then highlights the fundamental shifts occurring with voice and data technologies and makes a case for a new technology baseline. Finally, a decision framework is presented to help assess solutions for enterprise branch offices communications. Download pdf file (167 KB)

Optimizing the Customer Experience: The Converged Voice-Data Imperative for Retailers
Vertical Networks, May 2002
Throughout the country, forward-thinking retailers are desigining new telecommunications strategies with the twin goals of increasing customer service and improving top-line revenues. By leveraging low-cost, high bandwidth lines such as T1, along with converged voice and data systems, these industry leaders are improving customer relations, enhancing employee productivity, and streamlining communications between branch stores and the enterprise network. Using affordable, easy-to-use technology designed specifically for small and medium-sized sites, retailers are enhancing their brand identity and competing more effectively in the marketplace. Download pdf file (77 KB)

Staying Close to Customers: Converged Voice and Data Solutions for Financial Services Companies
Vertical Networks, November 2001
New converged voice and data solutions are enabling financial services companies to extend advanced communications capabilities out to the edge of their networks, and right into the branch office. These new systems and applications streamline and upgrade branch communications with functionality previously available only in larger corporate offices. Furthermore, these solutions enable major savings by consolidating telecommunications lines for voice, data, and multimedia onto a single, low-cost converged broadband service. By providing customers easier access to employees and allowing employees better access to information and applications, these systems can substantially improve productivity and maintain consistent high-quality customer contact across all delivery channels. Download pdf file (6 MB)

Distributed and Networked Applications (DNA) Framework: Improving Business Performance with Enterprise-Wide Communications
Vertical Networks, June 2002
Branch offices and retail stores are still the primary customer interfaces—and the main revenue drivers—for many enterprises. Yet typically they lack the technology and communications resources available at headquarters, forcing them to operate as islands cut off from the corporate mainland. The Distributed and Networked Applications (DNA) Framework of Vertical Networks' InstantOffice Integrated Communications Platform (ICP) makes remote sites an integral part of the corporate structure, while improving overall business performance. Blending distributed and networked applications intelligence with centralized system and applications management, the DNA Framework helps enterprises increase revenues and improve customer satisfaction, while lowering operating costs. Download pdf file (479 KB)

The Transition from Traditional to IP Telephony
Vertical Networks, October 2001
The Internet Protocol (IP)-the network standard for voice, data, and applications-is driving a significant shift in the public and private network infrastructure market, as well as in the telecommunications equipment market. An important element of this migration to everything-over-IP is IP telephony. This paper outlines a three-phase approach to implementing IP telephony. Download pdf file (3 MB)

Enabling Call Centers for Small Businesses and Branch Offices
Vertical Networks, October 2000
In the age of the empowered consumer, multi-channel communications are essential to delivering information and services with the speed and convenience customers have come to expect. Call center solutions in particular are a fundamental requirement for success in the Internet age. For small to medium-sized businesses and branch offices seeking to leverage the same call center technology that their larger competitors use, the only affordable and remotely manageable solution is an Integrated Communications Platform (ICP)—a platform that delivers all of the communications functionality smaller worksites need, in a flexible, cost-effective solution . This paper discusses the components of a modern call center and shows how Vertical Networks' InstantOffice?ICP is enabling small to medium-sized businesses and corporate branch offices to achieve call centers that give them the sound and feel of a large enterprise.
ownload pdf file (93 KB)